indocair Privacy Policy

This page describes what we collect when you use indocair and how we keep that data protected. We take your privacy seriously and follow standard data-protection practices across all our services—sportsbook, live dealer, slots, and esports markets.

When you create an indocair account, verify your identity, deposit funds, or place bets, we collect information necessary to operate the platform and comply with local regulations. We do not sell your data to third parties. We use it only to deliver our service, process your transactions, and meet legal obligations.

Our servers may sit outside your jurisdiction. We encrypt sensitive data in transit and at rest. You have the right to access, correct, or request deletion of your personal information. Contact us if you have questions about how we handle your data.

What We Collect

Account Information

We collect your email address, phone number, and password when you create an indocair account. We also collect your full name, date of birth, and address during identity verification (KYC). This information is required to comply with anti-money-laundering regulations and to prevent fraud.

Payment Information

When you deposit funds on indocair, we collect payment details—your bank account number, DANA wallet ID, e-wallet account, mobile banking identifier, local payment details, online payment account, e-wallet code, or other payment method information. We do not store full credit card numbers; instead, we use tokenized references. Payment processors handle the actual transaction; we receive only confirmation of success or failure.

Betting and Activity Data

We log every bet you place on indocair—Liga 1 matches, Piala AFF tournaments, live blackjack, roulette, slots, Mobile Legends, Free Fire, and other markets. We record your stake, the outcome, and your balance before and after each transaction. This data helps us detect fraud, resolve disputes, and comply with regulatory audits.

Device and Usage Data

We collect information about your device—operating system, app version, device ID, and IP address. We log when you log in, which games you play, how long you stay on indocair, and which features you use. This helps us improve performance, troubleshoot technical issues, and detect suspicious activity.

We do not collect location data unless you grant permission.

Your IP address may reveal your approximate location; we use this only to verify that you are in a supported jurisdiction and to detect fraud.

How We Use Your Data

Service Delivery

We use your data to operate indocair—process your deposits and withdrawals, settle your bets, update your balance, and deliver live-dealer streams. We need your email to send account notifications and your payment details to transfer winnings to your DANA, e-wallet, mobile banking, local payment, online payment, or bank account.

Compliance and Fraud Prevention

We use your information to comply with anti-money-laundering laws, know-your-customer regulations, and local gaming rules. We analyze betting patterns to detect fraud, money laundering, and problem gambling. If we suspect illegal activity, we may freeze your account and report to authorities.

Customer Support

When you contact indocair support via live chat, email, or in-app help, we collect your message and any attachments. We use this information to resolve your issue, answer questions about Liga 1 betting, live blackjack, or withdrawal processes, and improve our service.

Marketing and Communications

We may send you emails or in-app notifications about new indocair features, upcoming tournaments, or special offers. You can opt out of marketing emails at any time through your account settings. We will not share your email with third parties for their marketing purposes.

Third-Party Processors

We share your data with payment processors (banks, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking providers) to process deposits and withdrawals. We also share data with hosting providers, analytics services, and fraud-detection vendors. These processors are bound by confidentiality agreements and may not use your data for their own purposes.

We do not sell your personal data. We use it only to deliver indocair services and comply with law.

indocair privacy commitment

Cookies and Tracking

We use cookies to remember your login session, store your preferences, and track how you use indocair. Cookies help us deliver a faster experience and detect fraud. You can disable cookies in your browser, but some indocair features may not work properly. We also use analytics cookies to understand which games (Liga 1 betting, live roulette, Aviator slots) are most popular.

Your Rights

You have the right to access your personal data on indocair. You can request a copy of all information we hold about you. You can also request correction of inaccurate data or deletion of your account and associated records, subject to legal retention requirements. To exercise these rights, contact our support team through the in-app help menu or email us directly.

Data Retention

We retain your account information for as long as your indocair account is active. After you close your account, we keep transaction records for a minimum of five years to comply with financial regulations. We delete other personal data within 90 days unless we are required by law to retain it longer.

International Data Transfer

Our servers may be located outside your country. When you use indocair, your data may be transferred to and stored in jurisdictions with different privacy laws. By using indocair, you consent to this transfer. We apply the same security standards regardless of server location.

Contact indocair

If you have questions about our privacy practices or want to exercise your data rights, contact indocair support. We offer live chat and email support in English and Indonesian. Our team in Jakarta, Surabaya, Bandung, Medan, and Semarang can assist you. We respond to privacy requests within 30 days.

  • 1
    Live chat supportFastest option

    Available during business hours for urgent privacy questions.

  • 2
    Email supportFormal requests

    Use email for data access requests or formal complaints.

Policy Updates

We may update this privacy policy from time to time. We will notify you of material changes via email or in-app notification. Your continued use of indocair after changes take effect means you accept the updated policy. We encourage you to review this page regularly to stay informed about how we protect your data.

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